Policy

In order to return merchandise, an RMA number must be obtained from AVRFragrances (support@avrfragrances.com)

Unopened merchandise (except Skincare, Haircare, and Makeup items) may be returned in its original condition, including original packaging and packing slip within 30 days of receipt. A refund will be issued less any shipping/gift wrapping charges.

Returns may be subject to a 20% restocking fee if:
Merchandise is returned without an RMA number
Merchandise is returned after 30 days
Merchandise is not returned in its original, manufacturers condition

Shipping costs incurred to return the product to us will not be refunded.

We do not offer refunds or exchanges on Skincare, Haircare, or Makeup items due to health reasons.
Please make your selections carefully.

We require the following information to process your return. (If this information is not included, we will be unable to process your return.)

RMA number
Full name and address
Phone number
E-mail address
Packing slip
Original Order Confirmation Number
Your reason for returning the merchandise

Please return the merchandise to:

RETURNS DEPARTMENT
900 Grand Blvd.
Deer Park, NY 11729 USA

All returns must be shipped back using a trackable courier. (UPS, FedEx, USPS Delivery Confirmation)

Any package that has not been received and tracking information cannot be provided, will be the sole responsibility of the shipper.

**Please allow up to 14 business days to process your return or exchange.

Damaged Merchandise:
Please contact our customer service department for an RMA. Upon receipt of the damaged merchandise a refund will be issued and an email confirmation with the total amount credited will be sent.
Undeliverable Packages:
If your package is returned marked as “refused”, “unclaimed”, or “undeliverable”, a refund will be issued for the merchandise only. Shipping charges are non refundable.

Cancel Your Order

Since we use automated order processing and warehouse systems, we are unable to cancel or modify your order once it has been submitted. If you have any other questions, please contact admin@avrfragrances.com